We Care About Your Privacy

This Mobile App Privacy Addendum (“Addendum”) supplements the Prodigy Wildfire Solutions Privacy Policy and applies specifically to the Prodigy Wildfire Control mobile application, related cloud services, and connected wildfire defense system integrations (collectively, the “App Services”).

​

By downloading, installing, accessing, or using the Prodigy Wildfire Control mobile application, you acknowledge that your information will be handled as described in this Addendum and the main Privacy Policy.

If there is any conflict between this Addendum and the main Privacy Policy, this Addendum will govern with respect to the App Services.

​

1. Scope

This Addendum applies to personal information and other data collected through:

• The Prodigy Wildfire Control mobile application

• Cloud services that support the app

• Connected wildfire defense systems and integrated devices accessed or managed through the app

Information We Collect Through the App Services

In addition to the information described in our main Privacy Policy, we may collect the following categories of information when you use the App Services.

​

2. Account Information

Information used to create and manage your app account, such as your name, email address, phone number, organization, login credentials, and account identifiers.

System and Property Information

Information relating to your installed Prodigy wildfire defense system, including general property location details, system configuration, equipment types, and installation data associated with your account.

​

3. Connected Device Information

Identifiers, technical data, and operational status from connected devices such as sensors, valves, pumps, controllers, and other hardware linked to your system. This may include data received via third party device and IoT platforms, such as YoLink, that enable connectivity between your system and the App Services.

​

4. Operational and Event Data

Logs and records relating to system activity, including system activations, alerts, warnings, notifications, fault conditions, performance data, and historical system events.

​

5. App Usage and Technical Data

Information about your use of the app, including device type, operating system, app version, crash logs, performance metrics, IP address, and diagnostic data used to maintain and improve reliability and security.

​

6. Notifications Data

Information required to deliver push notifications and alerts, such as device tokens, notification preferences, and interaction with notifications.

​

7. Support Communications

Information you provide when contacting us for support, reporting issues, or requesting assistance with your system or app.

​

8. How We Use App and Device Information

We use information collected through the App Services for the following purposes:

• To provide remote monitoring and control of your Prodigy wildfire defense system

• To deliver alerts, warnings, notifications, and system status updates

• To operate, schedule, and record manual or automated defense cycles

• To maintain, troubleshoot, and improve the safety, performance, and reliability of our systems and services

• To detect, prevent, and investigate fraud, unauthorized access, misuse, or security incidents

• To provide customer support and respond to inquiries

• To comply with legal, regulatory, and contractual obligations

• To enforce our terms of service and protect our rights, property, and safety and that of our users and others

We do not use system or device data for unrelated advertising or sell personal information collected through the App Services.

​

9. Legal Grounds for Processing

Where required by applicable law, including Canadian, United States, and Australian privacy laws, we process personal information based on:

• Performance of a contract, to provide you with the App Services and system functionality

• Legitimate business interests, such as system security, fraud prevention, service improvement, and operational reliability

• Your consent, where required by law, including for certain optional features or communications

• Compliance with legal obligations

​

10.Disclosure of Information

We do not sell personal information collected through the App Services.

We may disclose information to:

a) Technology and Infrastructure Providers

Third party service providers that support device connectivity, cloud hosting, storage, analytics, security, and notification delivery. These providers process information on our behalf and under contractual obligations to protect it.

b) System and Service Partners

Authorized contractors, installers, maintenance providers, or technical partners who require access to information to support, maintain, or service your Prodigy system, subject to confidentiality obligations.

c) Legal and Safety Disclosures

Law enforcement, regulators, courts, or other authorities where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of Prodigy, our users, or others.

d) Business Transactions

In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards and confidentiality protections.

​

11. International Data Transfers

Information collected through the App Services may be transferred to and processed in countries outside your province, state, or country of residence, including Canada, the United States, Australia, and other jurisdictions where our service providers operate.

Where required by law, we use contractual, technical, and organizational safeguards designed to protect personal information during international transfers.

​

12. Data Retention

We retain personal information collected through the App Services only for as long as reasonably necessary to:

• Provide the App Services and maintain system functionality

• Maintain system history, operational, and safety records

• Comply with legal, regulatory, insurance, or contractual obligations

• Resolve disputes and enforce agreements

Retention periods vary depending on the type of information and applicable legal requirements.

​

13. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure communication protocols, access controls, and monitoring of system security.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

​

14. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• The right to request access to personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of certain personal information, subject to legal and operational limitations

• The right to object to or restrict certain processing activities

• The right to request information about our data handling practices

Residents of certain U.S. states and Australia may have additional rights under applicable laws. We do not discriminate against individuals for exercising their privacy rights.

To exercise your rights, contact us at admin@prodigywildfire.com

We may need to verify your identity before processing your request.

​

15. Children

The App Services are not intended for children under 13, and we do not knowingly collect personal information from children.

​

16. No Emergency or Life Safety Guarantee

The Prodigy Wildfire Control app and connected services are tools designed to assist in monitoring and managing installed wildfire defense systems. They do not replace emergency services, evacuation orders, or professional fire response. Users remain responsible for complying with local laws, emergency guidance, and safety instructions.

​

17. Changes to This Addendum

We may update this Addendum from time to time to reflect changes in technology, legal requirements, or our practices. Updates will be posted with a revised “Last Updated” date. Continued use of the App Services after changes become effective constitutes acceptance of the updated Addendum.

​

18. Contact Information

If you have questions about this Addendum or our privacy practices, please contact:

Prodigy Wildfire Solutions

Email: admin@prodigywildfire.com

 

Address: 8967 Chikuainuk Rd., Halfmoon Bay, BC V7Z 1B2

Phone: 778-968-1200